Enabling & Setting Temporary Passwords

Set temporary passwords for users who are experiencing difficulties logging in or have forgotten their password.


Users who have forgotten their passwords, or who have been locked out of their account for 15 minutes after 5 incorrect password attempts can be assigned a temporary password by a Portal Administrator. Assigning these users with a temporary password will allow the user to bypass this timeout and attempt to login once again. Upon successful login the user will be prompted to assign a new password to be associated with their login.


To enable temporary passwords for Academy, follow the steps below;

  1. Access Portal Settings
  2. Choose the Login section in the left menu
  3. Toggle the “Allow to set temporary password” radio button.


To assign a temporary password to a user, follow the steps below;

  1. Access User Admin
  2. Search for, and select the intended user
  3. Click into the “Password” tab
  4. Enter a temporary password
  5. Press the “Reset now” button
  6. Advise the user of their temporary password
  7. The user will be prompted to update the temporary password when they use it to log in