A portal administrator can assign a temporary password to users who have forgotten their passwords or who have been locked out of their account for 15 minutes after 5 incorrect password attempts. This will allow the user to bypass this timeout and attempt to log in once again. Upon successful login, the user will be prompted to assign a new password to be associated with their login.
To enable temporary passwords for Academy, follow the steps below;
- Access Portal Settings
- Choose the Login section in the left menu
- Toggle the “Allow to set temporary password” radio button.
To assign a temporary password to a user, follow the steps below;
- Access User Admin
- Search for, and select the intended user
- Click on the “Password” tab
- Enter a temporary password
- Press the “Reset now” button
- Advise the user of their temporary password
- The user will be prompted to update the temporary password when they use it to log in
