Academy’s email templates can be used across all programs or customised within individual programs to tailor communication.
Platform-Wide Emails
- Access Portal Settings
- Choose the “Email” section in the menu on the left-hand side
- Begin to edit email templates as required.
Email Variables
Email variables are used to insert information that is unique to either a user or a program. For example, a learner’s name.
The variables available for each email can be found at the bottom of each template.
Ensure that you copy the variable exactly when inserting it into the email.
Program Emails
If you do not wish to use the standard template for a program, you can customise all emails on a program-by-program basis:
- Edit the program you wish to customise the emails for
- Choose the Email section on the left hand side
- Edit the email and choose the Customised Email option
